For example, Bet365 was taken to court for refusing to pay over 1 million in winnings to a horse bettor in Northern Ireland in 2024. The company refused a payout of 54,000 to a customer in England in 2024, a case which was still ongoing in 2024.

Bet365's Best Odds Guaranteed is a popular offer to punters who enjoy horse racing. The promotion guarantees customers they'll receive the best price for their bet. If the starting price is higher than the price they took when placing the bet, Bet365 will payout the higher of the two when the customer wins.